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Delivery Information - FAQ's Typical questions customers ask when placing orders with us online. The Manufacturer reserves the right to update these policies at any time. • Currencies on this website? The main currency on this site is the Australian Dollar (AUD) inclusive of GST. • Do you accept orders from anywhere in the world? We only accept orders from within Australia. • What are the Shipping costs? To see exact shipping charges, select the product by choosing your preferred colour, size and quantity and add the product you like to the Shopping Cart by clicking the 'ADD TO CART' button. Once on the Shopping Cart page please select your shipping region from the 'SHIP TO' drop-down list: After you have selected your Shipping Region in the 'SHIP TO' drop-down list you will see the Shipping charges for all the products you have added to the Shopping Cart. You can add more products to the Shopping Cart and the Shipping cost will update automatically. • Are there any additional duties or taxes? Orders may be subject to import duties, taxes and custom processing fees in your country. If you are unsure if your parcel will be subject to such fees you should contact your local customs or postal authority. Any such fees are solely the responsibility of the parcel recipient and you are responsible for paying these fees. Shipping costs are calculated based on the total weight of the products ordered, the shipping method selected and the delivery location. Click here to see FedEx delivery rates • What if I wish to cancel my order? To cancel an order, please Contact us immediately. • How long do you anticipate the order will take to be filled? Orders are processed on the same day the payment is approved by the ANZ Bank • How long do you anticipate the order will take to be shipped to the address of the customer? Local Shipments within Australia are typically 5-10 business days. Please note: During our peak periods (October - February) please allow for delays of as much as 30 business days. All delivery times/dates provided are estimates only and are at the discretion of the postal system providers. Shipping costs are calculated based on the total weight of the products ordered, the shipping method selected and the delivery location. Click here to see Fedex Post delivery rates • Details of courier used? Or method of shipment? All Australian deliveries and International deliveries are with either EMS (Australia Post) or FedEx Courier • When will the credit card be charged? Your credit card is billed at the completion of your order by a secure payment transaction with the ANZ Bank - if the credit card transaction if not processed or rejected your order will not be processed. • What name will appear as the Merchant's name on the cardholder's statement? Your credit card statement will show: "Real Australia Internet" • Does the customer need to be home to sign for the delivery of the goods? We advise that either you or someone you can sign for you be available for delivery • Can the customer 'fast track' the delivery of goods to coincide with a special day? • If so, are there any additional costs involved with this? Please email our sales office sales@ugg.com.au to make any special arrangements. • Who or how can the customer track the order? We will email you with an EMS or FedEx Shipping reference number to assist in tracking your items. • What if my order is lost or damaged in transit? We are not responsible for any loss or damage of your order in transit. As soon as we hand over your order to the postal system providers the risk of loss or damage is passed on to you. All costs associated with recovering / or investigating lost or damaged orders are your responsibility.. • What happens if my delivery is "refused' or "returned to sender" ? A "return to sender" fee will be chargeable to that customer, before any items are refunded. Disclaimer We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavor to work with our delivery partners to ensure prompt arrival of your products. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Australia Post who we believe will always do their best to deliver products by the estimated delivery date. Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
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