Ordering products online - FAQ's

•  How do I order your products?

  To order a product just click ‘Add to Cart’ button, located next to the product’s picture.
  Once you have chosen the item you wish to purchase click on 'BACK' to purchase more items,or if you made a mistake or wish to remove an   item click on 'Remove' to delete the item from your shopping cart.
  Once you have completed selecting your items click 'Proceed to Checkout' to make your purchase.
  This will then commence the check out and payment process. Just follow all the prompts which will collect information such as the shipping   and payment details. Once your order has been processed you will receive an email confirming your purchase. Shipping costs are   automatically calculated during the check out process.

•  How can I pay for my order and how secure is it?

  You can pay for your order using VISA, MasterCard, BankCard, Diners or AMEX credit cards, by PAYPAL, Direct bank deposit or by bank cheque   (bank draft) drawn in Australian Dollars.

  At the moment we accept payments by credit card from these countries only: Australia, Austria, Belgium, Canada, Denmark, France,   Germany, Greece, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Korea (South), Luxembourg, Netherlands, New Zealand, Norway, Poland,   Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States of America.

  If you live in a country not listed above, you can pay for your order by bank cheque (bank draft) drawn in Australian Dollars.

  The payment by credit cards takes place through ANZ e-Gate - a secure internet payment service provided by the leading Australian bank -   ANZ Bank. No registration required, payment process is quick and simple. e-Gate uses 128 bit SSL encryption and utilises the best   commercially available technology and procedures to protect the security of your online transactions.Your credit card and personal details   are encrypted by Transact when transmitted over the internet. Real Australia ™ does not have access to your credit card details.